Handle inbound / incoming calls in HubSpot

We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.

HubSpot updates
Status updated to: Being Reviewed
Oct 26, 2020

Hey folks,

I wanted to hop in and give you a quick update on this thread.

 

Inbound calling has been a feature we’ve been exploring for some time. While we’re committed to delivering Inbound calling,  it is a highly complex project that we’ll be working towards well into next year.  We’ll continue posting updates to this thread as we have more concrete information.

 

Despite this being In Planning, I am moving it to Being Reviewed to better reflect the state of development. Our primary goal is always to be transparent about where Ideas stand, and Being Reviewed better reflects the status of this Idea. (More information about our status can be found on the Ideas Forum Users Guide)

 

Best,

Joe

Ideas Forum Manager

Status updated to: In Planning
Mar 25, 2019

We are planning on building an API to allow integrators to embed their calling functionality, including inbound calling, into HubSpot.

 

If you'd like to give our team feedback on how inbound calling should work, please fill out this form.

83 Replies
Visitor

+1 on this

 

What are apps that you guys use for inbound calls? I see Hubspot has a long list of products that I assume are integrated, can anyone recommend one that does inbound calls ok? Or that would be good to use overall.

 

https://app.hubspot.com/ecosystem/8296058/marketplace/apps/sales/calling

Occasional Contributor

Hi Madalin, 

 

It's Plats here ~ your welcome to have a look at Cradle through the below link:

 

https://app.hubspot.com/ecosystem/3924364/marketplace/apps/sales/calling/cradle

 

It would all depend on your requirements but I'd like to think Cradle's inbound call routing functionality is seamless with HubSpot. 

 

A phone experience should be simple, delightful and a pleasent experience for both parties. At Cradle we've have designed this process to be painless. The integration is one-click, contacts can be routed directly to their contact owner, the soft phone uses information about the contact to bring up an enriched caller id for incoming calls so teams know exactly whos calling and what stage of the lifecycle the contact is at and with HubSpot's ability to run automations and reporting, because all of the data from the inbound calls is captured through Cradle within HubSpot you're able to setup some pretty incredible solutions to have a really awesome phone experience 🙂

 

Status updated to: Being Reviewed
HubSpot Moderator

Hey folks,

I wanted to hop in and give you a quick update on this thread.

 

Inbound calling has been a feature we’ve been exploring for some time. While we’re committed to delivering Inbound calling,  it is a highly complex project that we’ll be working towards well into next year.  We’ll continue posting updates to this thread as we have more concrete information.

 

Despite this being In Planning, I am moving it to Being Reviewed to better reflect the state of development. Our primary goal is always to be transparent about where Ideas stand, and Being Reviewed better reflects the status of this Idea. (More information about our status can be found on the Ideas Forum Users Guide)

 

Best,

Joe

Ideas Forum Manager