We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.
@Flo_bi We cannot log inbound calls, missed calls, and voicemails for "Outbound phone numbers" because they happen outside of HubSpot and are routed through the external telecom or VOIP provider. If the VOIP provider has a marketplace integration, they can push the call logs into HubSpot. Otherwise, users need to use a HubSpot phone number. We will be expanding the phone number offering to additional countries, stay tuned here.
I am excited to announce that we now offer phone numbers and inbound calling! Dive into all the details here.
We know our job isn’t done and are already hard at work on the next round of features. This post encompasses a lot of different requests, this makes it hard to categorize feedback and share updates. We are going to mark this post as “delivered” and will open new threads for specific feature requests (and recommend you do the same). Below are threads we have started for upcoming features. If they are important to you, I recommend upvoting and commenting on these pages.
Good news! We are getting closer to offering inbound calling and we are looking for users to provide early feedback. If that is something you might be interested in, please fill out this form.
Thank you for all of the amazing feedback already provided and we look forward to growing together!
As @JoeMayall mentioned in his previous post, making HubSpot calling bi-directional to support inbound calls alongside our current offering of outbound calling is something we realize is important for our customers. Since the last update in October 2020, we have renewed our focus to offering this functionality. We do not have a concrete timeline or initial feature set that we're comfortable committing to quite yet. However, I am moving this idea to the "in planning" stage to better reflect our increased commitment, as we currently are researching and prioritizing the work required to add inbound calls natively to HubSpot.
We'll continue to monitor the use cases and needs submitted on this thread and will post updates as we have them. Your patience and continued feedback is very much appreciated as we work towards delivering a solution!
Thank you as always for your continued feedback and support, it helps us build a better product.
We agree this is a big gap! We're in the early phases of developing a plan to bring Inbound calling support to HubSpot. We will update this issue with more infromation as we validate our approach to realizing this feature.
Throwing in my request for tracking/recording inbound calls. Being able to do via mobile would also be amazing. Guessing there are technological challenges here, but sure you guys can figure it out. Thanks!
I had a very quick look at Aircall and it looked like a minimum of something like USD120 per month (!) to use that on top of your Hubspot Sales Pro (now min USD 400 per month). So, only for bigger companies.
This is tremednously needed. This was something we took for granted when we used the Outlook App for Iphone. Please focus on this and get it up and running ASAP
Also looking forward to being able to handle inbound calls with HubSpot. Really astonished about not having this feature. Besides Aircall, what others services exist to handle this?
This could be good for us to have too. Currently, there is no way to do this making reporting difficult as well as not providing a seamless journey for customers. Please consider this feature!!!
The mobile app should montor the mobile phone logs in order to keep track of all incoming phone calls and upload that info to the Hubspot server. The app could also directly record conversations.
I haven't read through all the comments, but it appears Hubspot doesn't accept incoming calls natively through their platform. In addition to the requests for this feature, I'd like to add that when using a third-party solution like AirCall or Toky, you cannot log the inbound calls correctly. They appear as outbound calls and therefore are not tracked properly. It has something to do with the limitations of their API. Hopefully, if they solve one of these issues, both will be solved.
Just reading through these ideas and thought I'd let people know about our new HubSpot integation that is currently in beta.
Our integration works by automatically logging and tagging calls that have been made or received using a VoIP landline directly into HubSpot. We plan to add mobile calls as well in the future. As well as logging the call we also attach a link in HubSpot to the call recording and a transcription of the call.
Having a transcription of the call is a real game change for businesses that make lengthy phone calls as it means that if we need to listen back to the call we don't have to spend 20-30 mins scrubbing back and forth, we can just skip to the bit of the call we are interested in. We have also recently added a feature that sends you an email as soon as the call is complete and allows you to tag the call without having to switch back into HubSpot.
If anyone is interested in this, then please feel free to drop me an email.
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