Handle inbound / incoming calls in HubSpot

We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.

HubSpot updates
Handle inbound / incoming calls in HubSpotHubSpot Product Team
changed to: In Planning
yesterday

We are planning on building an API to allow integrators to embed their calling functionality, including inbound calling, into HubSpot.

 

If you'd like to give our team feedback on how inbound calling should work, please fill out this form.

63 Replies
Adriane
New Contributor

We definitely need this! We have various clients whose leads prefer (withheld) phone calls instead of filling out contact forms (data privacy is a BIG issue in Germany). It's a pitty that we are unable to track those calls. It means that we cannot evaluate the real outcome of our inbound strategies...that's really frustrating. 

rtblair
New Contributor

I also support for inbound call logging (especially if it can be automated using APIs from cloud voice providers like Dialpad)

MrWilde
Regular Contributor

Would also benefit to have the ability to log length of the call. This is automated when placing the call but nothing in place to log calls for incoming

Someone
Occasional Contributor

Inbound call is a must feature in 2017 especially for inbound marketing tool

LIonel10
Regular Contributor

If you were to offer this service I could put all my telephonic communications through Hubspot, record all incoming and outgoing calls, at present, it we only get half the story.

And the automatic opening of the contact record when they call would be a godsend. Incidentally, I know of many software that do this already . 

Trouble is that is pretty much all they do well! 

Sara
Occasional Contributor

I agree, calls should be made and received within hubspot. That can also enable caller ID wich can show us that this particular customer is calling instead of having to ask the customers about it or try to filter their number.

edley163
New Contributor

Inbound calling functionality really should be a feature of this inbound sales tool.  

Bryce
Top Contributor

 Yes, handling incoming calls would be great. Not only automatically logging the call and recording it but also bringing up the contact's record by matching caller ID as soon as they call. I kinda assumed that this would already be something that happened (silly me!).

Wordna
Top Contributor

Why can't the HubSpot app automatically note when an incoming or outgoing call matches a contact's phone number?  I don't understand why the call must be started from within the HubSpot app.

MatthiasGeis
New Contributor

 We also need this.