Handle inbound / incoming calls in HubSpot

[troelsfeodor]

We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.

[troelsfeodor]

We are planning on building an API to allow integrators to embed their calling functionality, including inbound calling, into HubSpot.

If you'd like to give our team feedback on how inbound calling should work, please fill out this form.

[#3]

Anruf Eingänge Erkennung

Wenn ein Anruf eingeht sollte erkannt werden wer Anruft und sofort der Kontakt geöffnet werden.

[#4]

This idea has been merged as a duplicate, your votes will be combined.

[#5]

@Johannes

Thanks for sharing this idea.

The community forum is currently monitored only in english but I am happy to translate 

your great suggestion:

It would be great if incoming calls would automatically open the contact record of the caller in the CRM.

[#6]

When someone calls us I log it as a call but it appears like an outgoing call.

I don't like writing as a note as notes can't be filtered.  An option to log incoming call would be great under log activity thanks. 

[#7]

Right now when I get a call in I can only put "Connected" which throws off numbers about connecting to prospects. I want to distinguish if it is an inbound or outbound call.

[#8]

I also think this would be great feature as it would everything seemless and minimze the chance of some calls falling thought the cracks and never being recorded.

[#9]

I was just thinking about this, it would be nice to be able to log inbound calls as well as outbound. It would also be ideal if you could log calls through the mobile app, as with being a sales rep some, if not the majority of calls are made outside of the office. 

[#10]

I second this enhancement. I looked for the option to select incoming as I was sure it should be there. It was not. Seems to be an oversight. Many times customers/contacts are the party to initiate a call. 

[#11]

YES! This is an absolute mandatory must!

[#12]

I was just thinking the same.

Inbound calls are more important calls to record as they have more value most times then outbound calls.