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Handle inbound / incoming calls in HubSpot

: In Planning
troelsfeodor
Submitted by troelsfeodor on ‎05-04-2017 04:43

We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.

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HubSpot updates
Handle inbound / incoming calls in HubSpotHubSpot Product Team
changed to: In Planning
03-25-2019

We are planning on building an API to allow integrators to embed their calling functionality, including inbound calling, into HubSpot.

 

If you'd like to give our team feedback on how inbound calling should work, please fill out this form.

65 Replies
Johannes
Johannes
New Member
on ‎12-13-2016 03:59 - last edited on ‎04-25-2017 02:05 by HubSpot Product Team

Anruf Eingänge Erkennung

 

Wenn ein Anruf eingeht sollte erkannt werden wer Anruft und sofort der Kontakt geöffnet werden.

MartinBrückmann
HubSpot Employee
HubSpot Employee
‎12-14-2016 07:41

@Johannes

Thanks for sharing this idea.

The community forum is currently monitored only in english but I am happy to translate 

your great suggestion:

 

It would be great if incoming calls would automatically open the contact record of the caller in the CRM.

 

Jems212
Jems212
Regular Contributor
on ‎04-04-2017 07:02 - last edited on ‎07-31-2017 02:41 by HubSpot Product Team

When someone calls us I log it as a call but it appears like an outgoing call.

 

I don't like writing as a note as notes can't be filtered.  An option to log incoming call would be great under log activity thanks. 

TabKingJessie
TabKingJessie
New Member
‎04-28-2017 04:38

Right now when I get a call in I can only put "Connected" which throws off numbers about connecting to prospects. I want to distinguish if it is an inbound or outbound call.

danyelb
danyelb
Regular Contributor
‎05-08-2017 12:49

I also think this would be great feature as it would everything seemless and minimze the chance of some calls falling thought the cracks and never being recorded.

adamgray926
adamgray926
Regular Contributor
‎05-08-2017 03:34

I was just thinking about this, it would be nice to be able to log inbound calls as well as outbound. It would also be ideal if you could log calls through the mobile app, as with being a sales rep some, if not the majority of calls are made outside of the office. 

 

 

dpitts
dpitts
New Contributor
‎05-18-2017 08:16 - edited ‎05-18-2017 08:16

I second this enhancement. I looked for the option to select incoming as I was sure it should be there. It was not. Seems to be an oversight. Many times customers/contacts are the party to initiate a call. 

 

 

rdolmat
rdolmat
Regular Contributor
‎05-23-2017 10:40

YES! This is an absolute mandatory must!

JasonC
JasonC
Regular Contributor
‎05-24-2017 10:45

I was just thinking the same.

Inbound calls are more important calls to record as they have more value most times then outbound calls.

Adriane
Adriane
New Contributor
‎07-06-2017 11:21 - edited ‎07-06-2017 11:30

We definitely need this! We have various clients whose leads prefer (withheld) phone calls instead of filling out contact forms (data privacy is a BIG issue in Germany). It's a pitty that we are unable to track those calls. It means that we cannot evaluate the real outcome of our inbound strategies...that's really frustrating.