Handle inbound / incoming calls in HubSpot

We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.

HubSpot updates
65 Replies
New Member

Anruf Eingänge Erkennung


Wenn ein Anruf eingeht sollte erkannt werden wer Anruft und sofort der Kontakt geöffnet werden.

HubSpot Employee
HubSpot Employee


Thanks for sharing this idea.

The community forum is currently monitored only in english but I am happy to translate 

your great suggestion:


It would be great if incoming calls would automatically open the contact record of the caller in the CRM.


Regular Contributor

When someone calls us I log it as a call but it appears like an outgoing call.


I don't like writing as a note as notes can't be filtered.  An option to log incoming call would be great under log activity thanks. 

New Member

Right now when I get a call in I can only put "Connected" which throws off numbers about connecting to prospects. I want to distinguish if it is an inbound or outbound call.

Regular Contributor

I also think this would be great feature as it would everything seemless and minimze the chance of some calls falling thought the cracks and never being recorded.

Regular Contributor

I was just thinking about this, it would be nice to be able to log inbound calls as well as outbound. It would also be ideal if you could log calls through the mobile app, as with being a sales rep some, if not the majority of calls are made outside of the office. 



New Contributor

I second this enhancement. I looked for the option to select incoming as I was sure it should be there. It was not. Seems to be an oversight. Many times customers/contacts are the party to initiate a call. 



Regular Contributor

YES! This is an absolute mandatory must!

Regular Contributor

I was just thinking the same.

Inbound calls are more important calls to record as they have more value most times then outbound calls.

New Contributor

We definitely need this! We have various clients whose leads prefer (withheld) phone calls instead of filling out contact forms (data privacy is a BIG issue in Germany). It's a pitty that we are unable to track those calls. It means that we cannot evaluate the real outcome of our inbound strategies...that's really frustrating.