We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, etc.
Right now when I get a call in I can only put "Connected" which throws off numbers about connecting to prospects. I want to distinguish if it is an inbound or outbound call.
I also think this would be great feature as it would everything seemless and minimze the chance of some calls falling thought the cracks and never being recorded.
I was just thinking about this, it would be nice to be able to log inbound calls as well as outbound. It would also be ideal if you could log calls through the mobile app, as with being a sales rep some, if not the majority of calls are made outside of the office.
I second this enhancement. I looked for the option to select incoming as I was sure it should be there. It was not. Seems to be an oversight. Many times customers/contacts are the party to initiate a call.
We definitely need this! We have various clients whose leads prefer (withheld) phone calls instead of filling out contact forms (data privacy is a BIG issue in Germany). It's a pitty that we are unable to track those calls. It means that we cannot evaluate the real outcome of our inbound strategies...that's really frustrating.
Would also benefit to have the ability to log length of the call. This is automated when placing the call but nothing in place to log calls for incoming
If you were to offer this service I could put all my telephonic communications through Hubspot, record all incoming and outgoing calls, at present, it we only get half the story.
And the automatic opening of the contact record when they call would be a godsend. Incidentally, I know of many software that do this already .
I agree, calls should be made and received within hubspot. That can also enable caller ID wich can show us that this particular customer is calling instead of having to ask the customers about it or try to filter their number.
Yes, handling incoming calls would be great. Not only automatically logging the call and recording it but also bringing up the contact's record by matching caller ID as soon as they call. I kinda assumed that this would already be something that happened (silly me!).
Why can't the HubSpot app automatically note when an incoming or outgoing call matches a contact's phone number? I don't understand why the call must be started from within the HubSpot app.
We need this as well. We just switched from Base CRM this week, but this may be a deal breaker for us. It's absolutely essential for us to receive and log inbound calls.
