Request: It would be nice for users/admins if hubspot handled email looping from auto-responses (from us and recipient) better. This would help save time from the below process and avoid recipients (and us) from getting spammed with emails.
Use case: we have auto-responses configured to send out when someone sends an email to our connected inbox for tickets. If the recipient also has an auto-response set up, when they send in a ticket, we send the auto-response, and their auto-response sends us an email, which creates a new ticket, and sends an auto-response to them, and tickets continue to be created. This can also happen when we send email blasts to recipients in hubspot and they have an auto-response set up.
The current process to address this which I think can be imrpvoed: