Request: It would be nice for users/admins if hubspot handled email looping from auto-responses (from us and recipient) better. This would help save time from the below process and avoid recipients (and us) from getting spammed with emails.
Potential resolutions:
Auto-delete the duplicate emails and stop sending an auto-response to that recipient to stop the loop
Ignore the duplicate emails (i.e. filter) and stop sending auto-response
Have a notification that tells admins that the loop is happening so they can stop it immediatley i.e. a threshold of X emails in X minutes with the same recipient/email body
Use case: we have auto-responses configured to send out when someone sends an email to our connected inbox for tickets. If the recipient also has an auto-response set up, when they send in a ticket, we send the auto-response, and their auto-response sends us an email, which creates a new ticket, and sends an auto-response to them, and tickets continue to be created. This can also happen when we send email blasts to recipients in hubspot and they have an auto-response set up.
The current process to address this which I think can be imrpvoed:
Wait until someone notices an email loop
Add the recipient to the deny list in hubspot
Delete the emails from the inbox
Delete the tickets from hubspot
Wait some time (so they do not continue) before removing the reciopient from the deny list
This can be marked as done/resolved. Diana from support helped point me to using a no-reply@ email address on the auto-reply to avoid getting these loops.
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