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HTML code view/editing in Service Hub Knowledge Base articles

Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc.


Zendesk and Freshdesk have this feature...


PS - There is a code icon in the editing toolbar, but it's for inserting links not code! Guess the icon is wrong.

13 Replies
New Contributor

+10, without it I can't replace my current solution

Regular Contributor

This is really a must have, too bad it isnt implemented yet.

New Contributor

Doing this would also allow us to add tables (a feature we've been missing ever since switching from Zendesk), as well as embed non-standard videos through the <video> tag, or JavaScript embeds.