Yes, even the ability to just drop <pre> tags into the thing would be a start. As it is, I can't see any good way to put multi-line code snippets into an article, and "just make an image showing the text you want displayed for now" (the response my ticket received) is pretty bad.
It's good to know I'm not the only one finding the Knowledge Base article editor extremely limiting.
The ability to add HTML and additional formatting would be great. Unfortunately right now only videos from YouTube, Vimeo and Instagram can be added. We use a different video hosting service and unfortunately cannot include our video content.
This gets my vote too. We'd like to be able to use highlightjs for code syntax highlighting (as we do on our blog). At present we're at loggerheads with the Knowledgebase articles. The only way around it is to introduce a poor user experience to our customers by uploading images of code instead of copy/pasteable snippets.
A basic oversight when HubSpot knowledge relies heavily on code snippets for HubL , json etc
My company has decided to transfer our KB over from Zendesk to HubSpot. I am shocked at how basic and limited the kb editor is without any way of adding style to the KB. I find that most cases I spend more time making an article visually appealing more than adding the contents, simply because if it does not look good people will not read it. It is even more annoying that there is an HTML editor on this forum and not on the KB.
