Grant Users Access to Multiple Teams

We need the ability to grant users access to multiple teams so when they are creating deals, companies or contacts they can specify which team they are doing this for.

This will allow our support staff to support multiple individuals in a way they can't at the moment and in reality, in many businesses, an individual will often work with more than just their own team. The user permissions settings are far too basic at the moment with just 'individual', 'team' and 'everything' not granular enough.

HubSpot updates

changed to: Delivered

Hi HubSpot community,

As always thank you for your continued feedback on this issue. I'm excited to let you know that this ability has been released to all Professional and Enterprise customers. You can learn more about the functionality here.

changed to: In Beta

Hi HubSpot Community,

We're excited to let you know that the ability to add users to multiple, secondary teams is officially in beta for Professional and Enterprise customers. Over the next few weeks we will be listening to feedback and improving the product before releasing more broadly. Stay tuned and thank you for your continued feedback on the HubSpot Community!

Hi @percy + @jdlaguyo,

Thank you for following up! We're getting very close to finalizing the functionality here and should be emailing those who are a good fit for the beta as early as next week. Thank you for your patience thus far, we're working hard to get this right, stay tuned!

- Dylan

changed to: In Planning

Hi HubSpot Community,

Dylan from the HubSpot Product Team here.

Thank you so much for your continued feedback and input on this issue. I'm excited to let you all know that in the coming weeks we're preparing to bring this feature into a private beta for Professional and Enterprise HubSpot accounts.

If you'd like to request access to this private beta once it becomes available - please submit this form.

Note: we will be prioritizing good-fit submissions who provide the most context about thier needs and plans to use the feature.

Thank you in advance for your continued input here on the HubSpot community and helping us build a better product for you all.

- Dylan

changed to: In Planning

Hi HubSpot Community,

I truly appreciate all of your feedback and input on this idea. We've begun considering and planning how to implement this functionality across HubSpot. If this is something you're still interested in contributing to, great, we could use your feedback! We've put together a form to learn more about your businesses needs - you can find it here.

For those who are willing to provide us with a bit more input via the above form, you'll likely be first in line for beta access to this functionality once it has been developed.

Thank you again for your continued input in making HubSpot a better Product!

150 Replies

Top Contributor | Diamond Partner

For those of us who attended Inbound18 it was announced that sublevels for teams is now available (or coming soon) for Enterprise accounts. There are actually a ton of incredible features being introduced to really set Enterprise apart.

I know most of us are Professional users so this news is probably not what you were hoping to hear. But know that some features initially introduced on the Enterprise level can be pulled down to Professional if there is enough of a call for it.

Occasional Contributor

This is really needed!

Top Contributor | Platinum Partner

@Jon_Sasala It's kind of ridiculous since this should be a basic sales feature. Making it so you need to pay for the top tier just so you can properly assign users in your CRM seems like a big middle finger from hubspot.

Occasional Contributor

Mutliple teams are needed. For sales reps who work on tiered teams based on product, the higher tiered teams still need access to the contacts interested in products the lower tiered teams focus on. This is important when using round robin lead assignment in a workflow.

High tier sales reps need to be able to get round robin assigned to contacts interested in their advanced products AND be in the rotation for assignment to leads interested in basic products along with the low tiered reps.

Occasional Contributor

This would be very helpful and a must have feature for company growth, because when sales teams grow and start to have levels of hierarchy, it is necessary to grant permission to access not only one team but multiple teams to some managers.

Real Example: I am a Hubspot consultant for a big insurance company in Chile. We have more than 50 Hubspot Sales users divided in zones, and each zones is divided in teams. So each team manager can see the deals of all their team, this works well in Hubspot. But zone managers need to belong to all of their zone teams simultaneously so they can access every deal of their zone, but not the deals of other zones. This cannot be done right now in Hubspot. I really think you should add this feature since is aligned with your Company Growth Strategy.

Occasional Contributor | Platinum Partner

Christian, I think this is now supported in Sales Enterprise, which starts at 10 users for $1200/month.

Regular Contributor

I can confirm that this feature is now rolled out to Marketing Enterprise users, and works as desired.

Occasional Contributor

We have marketing enterprise and you still cannot assign someone to multiple teams at once. This is an absolute requirement for people who work on more than one product line/region/service at once, while others may have some overlap but don't work on the exact same things all-together.

Regular Contributor

It's really nice that it works for enterprise, but Hubspot is supposed to serve small businesses. Lack of team functionality is a area that requires constant work around. It is basic and shouldn't be limited just to enterprise.

New Contributor

- edited

Nine pages of user comments, and from memory not a single contribution from Hubspot. To me that say a lot about how much they really care about the small time user on the free version of the product.

Such a shame, it was a great product, one of the best CRM systems I've used. Unfortunately I couldn't persuade my employer to go with it without this basic functionality and so they opted for Dynamics CRM (which is a pain in the **bleep** frankly!).

Sort it out Hubspot.

Regular Contributor

We need this as well! We're not a big company, but it has already come up. Please let us know when it's on the roadmap. Thanks.

New Contributor

Being able to assign our Account Managers and Field Engineers to multiple team is going to be critical for us in the near future. This would be the top new feature we would like to see added

Occasional Contributor

This feature would be very useful for how our company uses the tool.

As we are a small business, each employee has different roles. For example, our CEO is considered as part of our sales, marketing and technical team. However, he can only be in one team in Hubspot and this becomes a problem when we need to constrain/control access to other teams.

Occasional Contributor

Yes please. Pretty dire need for that

Esteemed Contributor

It's becoming more apparent how much my teams need this. +1 Vote

Occasional Contributor

We also need this functionality.

As a sales director, I'd like to be in several teams. Sometimes, I own key contacts and deals that are my own but I want to involve another senior rep. The only way to make this available is by giving the ownership to the rep directly, which is not ideal since I need to keep track of it out of Hubspot.

As a suggestion, one way to enable us to share deals and contacts with others could be "Deal teams", Salesforce.com has this functionality where you can add a team to a specific opportunity even if they don't belong to the same Sales team.