Grant Users Access to Multiple Teams

We need the ability to grant users access to multiple teams so when they are creating deals, companies or contacts they can specify which team they are doing this for.

 

This will allow our support staff to support multiple individuals in a way they can't at the moment and in reality, in many businesses, an individual will often work with more than just their own team. The user permissions settings are far too basic at the moment with just 'individual', 'team' and 'everything' not granular enough.

 

 

HubSpot updates
Grant Users Access to Multiple TeamsHubSpot Moderator
Tuesday

Hi @percy@jdlaguyo

 

Thank you for following up! We're getting very close to finalizing the functionality here and should be emailing those who are a good fit for the beta as early as next week. Thank you for your patience thus far, we're working hard to get this right, stay tuned! 

 

- Dylan 

Grant Users Access to Multiple TeamsHubSpot Moderator
changed to: In Planning
Tuesday

Hi HubSpot Community,


Dylan from the HubSpot Product Team here.

Thank you so much for your continued feedback and input on this issue. I'm excited to let you all know that in the coming weeks we're preparing to bring this feature into a private beta for Professional and Enterprise HubSpot accounts. 

If you'd like to request access to this private beta once it becomes available - please submit this form.

Note: we will be prioritizing good-fit submissions who provide the most context about thier needs and plans to use the feature. 

Thank you in advance for your continued input here on the HubSpot community and helping us build a better product for you all.


- Dylan 

Grant Users Access to Multiple TeamsHubSpot Moderator
changed to: In Planning
Tuesday

Hi HubSpot Community, 

I truly appreciate all of your feedback and input on this idea. We've begun considering and planning how to implement this functionality across HubSpot. If this is something you're still interested in contributing to, great, we could use your feedback! We've put together a form to learn more about your businesses needs - you can find it here.

 

For those who are willing to provide us with a bit more input via the above form, you'll likely be first in line for beta access to this functionality once it has been developed. 


Thank you again for your continued input in making HubSpot a better Product! 

140 Replies
Sanna_E
Occasional Contributor

This is something that would solve a lot of challanges for us. BIG upvote!

David1984
New Contributor

Yes this is a real limitation to us at the minute and limits how we can utilise the CRM at the minute

jdante
Occasional Contributor

I'd like to use teams to create different groups who receive notifications from different form completions, but this is impossible if each person can only be on one team. It would make all of our forms much easier to update and keep track of who is receiving what.

WeSee
New Contributor

Unfortunately it would seem that HubSpot don't act upon or even acknowledge suggestions. I have waited and waited for an official response but nothing, so my organisation has just invested in Microsoft CRM. I wanted HubSpot as did many of my colleagues, but it was simply unworkable.

Stefrogo
Visitor

It is also very important for me. We are a startup with a multitasking team. People work between teams, and this changes every week

tomdewalt
New Contributor

Really important for our operations where support staff is responsible for multiple teams.

SamFGibbs
New Contributor

This would be very helpful for us as well. Our staff can be assigned to both a client account team and a business unit. So multiple teams is a must!

MariaD
New Contributor

Hopefully, HS will make this a priority. Without it, the sales tool is not useful for the way our organization does sales - and it sounds like this is the case for many others as well.

SreeBalaji
Regular Contributor

Exactly, we have different teams with team heads. Its mandatory to given the user rights to respective team heads without conflicting with other teams. 

 

HS-Team-Structure.jpgSample Team Structure

This is an example team structure which we need to set under user management. I hope HubSpot developer team would be aware about the importance of this user management improvements. Thank you.

 

Maurits
Occasional Contributor

Great idea, otherwise we would like to ad a team manually to a contact.