Grant Users Access to Multiple Teams

We need the ability to grant users access to multiple teams so when they are creating deals, companies or contacts they can specify which team they are doing this for.

 

This will allow our support staff to support multiple individuals in a way they can't at the moment and in reality, in many businesses, an individual will often work with more than just their own team. The user permissions settings are far too basic at the moment with just 'individual', 'team' and 'everything' not granular enough.

 

 

HubSpot updates
143 Replies
Sanna_E
Occasional Contributor

This is something that would solve a lot of challanges for us. BIG upvote!

David1984
New Contributor

Yes this is a real limitation to us at the minute and limits how we can utilise the CRM at the minute

jdante
Occasional Contributor

I'd like to use teams to create different groups who receive notifications from different form completions, but this is impossible if each person can only be on one team. It would make all of our forms much easier to update and keep track of who is receiving what.

WeSee
New Contributor

Unfortunately it would seem that HubSpot don't act upon or even acknowledge suggestions. I have waited and waited for an official response but nothing, so my organisation has just invested in Microsoft CRM. I wanted HubSpot as did many of my colleagues, but it was simply unworkable.

Stefrogo
Visitor

It is also very important for me. We are a startup with a multitasking team. People work between teams, and this changes every week

tomdewalt
New Contributor

Really important for our operations where support staff is responsible for multiple teams.

SamFGibbs
New Contributor

This would be very helpful for us as well. Our staff can be assigned to both a client account team and a business unit. So multiple teams is a must!

MariaD
New Contributor

Hopefully, HS will make this a priority. Without it, the sales tool is not useful for the way our organization does sales - and it sounds like this is the case for many others as well.

SreeBalaji
Regular Contributor

Exactly, we have different teams with team heads. Its mandatory to given the user rights to respective team heads without conflicting with other teams. 

 

HS-Team-Structure.jpgSample Team Structure

This is an example team structure which we need to set under user management. I hope HubSpot developer team would be aware about the importance of this user management improvements. Thank you.

 

Maurits
Occasional Contributor

Great idea, otherwise we would like to ad a team manually to a contact.