Grant Customer-Portal Access to All Tickets to Specific Contacts
Currently, we can change the customer portal to allow contacts to view all tickets that are associated with their primary company. This setting applies to all companies (and all contacts).
We would like to grant this kind of access only for specific contacts (or at least only to contacts from specific companies), because:
Some of our customer request this kind of access, at least for a couple of key people collaborating with us.
For some customers allowing everyone to see all tickets from everyone else would open a hugh data-security issue, e.g., if some projects we work with are confidential.
Currently, we cannot serve both these demands and have to stick with people only having access to their own tickets, because data security trumps ease of communication...