Google My Business posting

JeanJones

 Google My Business is a great tool for localized businesses to engage with customers, and people who leave reviews. It would be great to see whether we can integrate this similarly to how we integrated Google Plus (and since they are phasing this out it would be a wonderful replacement.) Here is the link to Google My Business and how it works - adding this feature to the social publishing tool would be a fantastic addition and help automate the process of engaging with reviews and customers who are visiting your business and leaving mentions throughout the web. Having this feature will help companies build loyalty and help start more conversations through 1-to-1 interactions. Could we possibly push this to the developers and see whether this is something that can be implemented in the near future? Thanks.

HubSpot updates
Apr 17, 2020

Thanks for the clarification @dkarras! From conversations with mutual users of HubSpot and Google My Business, we've heard that most would want an integration to cover multiple components of GMB's surface area: e.g., incorporate visibility into reviews, the ability to respond to those reviews, the ability to post, and potentially the ability to manage appointments. It's valuable to understand that you would be satisfied with only the posting functionality.

Status updated to: Not Currently Planned
Apr 17, 2020

We understand the importance of reviews to accelerating our customers' flywheels. We continue to monitor opportunities related to reviews and reputation management, and do envision making product investments in the future. At the moment, however, we have not prioritized development in this area.

42 Replies
AnnaMbudo
Member | Platinum Partner
It would be very useful for us to be able to respond to GMB reviews directly from HubSpot
+1 to that!
lnglkcpx
Participant

It would be awesome to be able to post to Google My Business directly from Hubspot. SEMRush has this functionality but it seems silly to do social posting there vs within Hubspot. Please add this!