Google Chat Integration with Hubspot Conversations
Please create Google Chat integration with Conversations, so we can respond to messages within a Google Chat Room. Basically, we are looking for a similar integration to what has been done with the Hubspot Conversations Integration with Slack, but for Google Chat.
Hi, Thank you for your comment and active participation in the idea forum. We are currently working on this feature and will update you soon on where we are with this feature.
@EricRthePM Any update on this or how to do it successfully to save conversations with customers as activities with the correct contact/company associations?
Most small-ish companies (mine included) already use G-Suite which comes with Google Chat. Google Chat does everything slack does now, so we are opting to not pay for Slack and just use Google Chat as our internal chat solution. Please add Google Chat support to conversations. Slack isn't the only game in town anymore.
Is this still be considered / worked on by Hubspot? The conversatoins function in Hubspot if horrific for a variety of reasons and a robust integration with Google Chat may make things more manageable within Service Hub. Without this, we will likely need an improved service tool like Zendesk but trying to hold out to avoid an annoying migration.
@drafeedie I first commented on this thread in May 2022. since then I gave up, downgraded our HubSpot account and we've started rebuilding our tech stack to deliver the experience we're looking for. It **bleep**, and avoiding a migration is a great objective, but don't get your hopes up in the short term...
We have now been waiting for a year for this. Paying 20,000€+ annually for Hubspot, its difficult to understand how such a basic integration to something as popular as google chat is missing.
Hubspot, do act on this. At least for us, this will be a dealbreaker for scaling our support functions through Hubspot.
