Google Chat Integration with Hubspot Conversations
Please create Google Chat integration with Conversations, so we can respond to messages within a Google Chat Room. Basically, we are looking for a similar integration to what has been done with the Hubspot Conversations Integration with Slack, but for Google Chat.
Hi, Thank you for your comment and active participation in the idea forum. We are currently working on this feature and will update you soon on where we are with this feature.
Hi everyone! I'm happy to share we just released the new integration with Google Chat to public beta today! The integration supports HubSpot notifications, custom notifications via HubSpot workflows, connection to HubSpot Inbox, and connection to HubSpot help desk workspace. You should see the ability to opt into the beta from "Product Updates" in your HubSpot portal. Once you opt in, you'll be able to access the marketplace listing page for the integration and install it. Please feel free to DM me with any questions or feedback.
Hi @ChristianNewman please make sure that you have mapped your HubSpot user to your Google account (you'll probably have to confirm the mapping from Google Chat, unless you are a Google Workspace admin). Then add the bot to the chat space either directly or by mentioning it
@ChristianNewman Right now, the HubSpot bot has to be added to the space in order for us to fetch it. This can be done by either @ mentioning the bot from the space you want it added to or by clicking the space name, navigating to Apps & Integrations, clicking Add Apps, and adding it that way. This is a temporary limitation we're going to address asap. Let me know if that worked!
@VVezikov Okay, so I added the app to some spaces, such as my newly-created "Sales" space that I'm testing with.
It appeared to work fine, but then when a test message was sent to the sales email address, it never arrived in the space, and upon refreshing the Google Chat integration settings, I saw that the sync for that space was turned off (by Hubspot, not me), and "Sales" space is no longer listed on the drop-down.
I decided to try again with "Inquiries" and the same thing happened.
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