HubSpot Ideas

jacks

Google Chat Integration with Hubspot Conversations

Please create Google Chat integration with Conversations, so we can respond to messages within a Google Chat Room. Basically, we are looking for a similar integration to what has been done with the Hubspot Conversations Integration with Slack, but for Google Chat.

Mises à jour HubSpot
August 04, 2021 07:27 AM

Hi, Thank you for your comment and active participation in the idea forum. We are currently working on this feature and will update you soon on where we are with this feature. 

65 Commentaires
pbeville
Participant

I upvote this too, I am surprised that no one from Hubspot has responded for a while as it seems a straight-forward development and was promised two years ago. I guess they are all working on Chat GPT! @EricRthePM can we get some sort of (any!) response?

PersiaMS
Membre

Any updates on this?

MNagel9
Membre

Would be great to get an update. I guess more and more companies using Google Chat/Spaces...

jonsrud
Membre

@hubspot Any update on this? There was a response 2 years ago that you all were working on this but there does not appear to be anything release - yet ChatGPT intration was done in under 6mo. This would be very helpful in the ability to respond to customers quickly and where the conversation is already happening inside an organization.

JLamothe
Membre

Our business communication lives in Google Spaces and Chat...  @hubspot are you actually working on this or just placating us?  Over 3 years since this idea was submitted and you responded.  

AkiBorg
Membre
I will take our 30,000€ of annual business with HS somewhere else if we
don’t start getting decent answers.
ilariLaaksonen
Membre
Yes, a reaction shouldn’t be too much to ask.
Simon-Meister
Membre

Any updates on this topic? more and more people ditching slack and switching to google chat. Whats the status? also an updat on googel voice integration would be nice..

Mike-Zea
Participant

I can't believe they've been working on this for 2 years without giving us an update.

DEEDA
Membre

@hubspot any update on this feature / we'd like to avoid using slack just for that, while G Chat is widely deployed. Thanks

christian-schwo
Membre

We are switching to GChat. This feature is urgently needed.

pbeville
Participant

OK, so no one from Hubspot product management is replying to this thread (which is awful customer service) but this is the feedback I got from my account lead so everyone knows where they are with this issue (despite obvious customer demand). I suggest everyone pushes there account manager to move this up their priority list: 

 

Today, our Strategic Integrations (SI) team is investing in our Google Meet integration and continuing to add new features here. Unfortunately, we don’t currently have a Google Chat integration at HubSpot, and our SI team doesn’t have a plan on our roadmap for this. However, that's not to say that we won't consider building a Google Chat integration in the future - ultimately we would weigh this up against customer demand with other priorities to determine where we invest our efforts.

jonmhalley
Participant

Would love to see this implimented!! We need it ASAP! 

JoeCoughlin
Participant

This would be huge for my business. Would love some updates here, HubSpot!

ilariLaaksonen
Membre

Any news? Picture def related 😛

 

420088646_853982086528892_5348416215771177247_n.jpg

AHill51
Membre

This is a much-needed integration. Google Workspace is definitely gaining popularity in the workspace environment.

@hubspot Can you advise on a time line or updates on this? 

VModel
HubSpot Employee

Definitely would like this implemented in the near future ! 

JButtery
Participant

@hubspot Would love to see this feature also! Is there any update on this one? 🙂 

VVezikov
HubSpot Employee

Hi All, my name is Vlad - I'm on the Product team at HubSpot. Wanted to update you all that we are currently building an integration with Google Chat and are hoping to launch it in Q3 of this year. The intitial version will include things like notification support, workflow actions for custom notifications, and connecting the integration to Inbox and Help desk for conversations and tickets. Thanks for the patience and hope to get this out to you all ASAP!

pbeville
Participant

@VVezikov thank you for the update, I hope the development goes smoothy and quickly! 🙂