Globally Manage Users Notification Preferences

Hi Team!

 

I understand the "profile & preferences" area within HubSpot is meant to be user-specific, meaning someone logged in to a HubSpot account as a user would be able to manage their personal preferences without alterting those of a team member.

 

That said - I think there is an opportunity to give admins / super admins control over their team and/or all users within an account, so they can ensure all team members are receiving key notifications to the places they need to receive them (and on the flip side, that there isn't too much noise from irrelevant notifications). The idea here is to give certain people within an account the permission necessary to make global changes to all users / groups of users to ensure everyone is receiving the notifications they need, without each user having to manually manage their own preferences.

 

Thanks for your consideration!

HubSpot updates
7 Replies
ShamezWalji
New Contributor

This would be a great idea 

jmitchell
Occasional Contributor

100% behind this!

noviapratiwi
Occasional Contributor

Yes, our business has also been a great help from HubSpot chatbot features, with this complementing the whole features, that would be phenomenal!

dsholu
New Member

Would be great to have this

JohnG2019
Occasional Contributor

Yes.. totally agree with the theme of this suggestion... too many preferences are set user by user... without an option for admin to globally set (takes burden off users and gives consistent roll-out for admin)/

 

As admin it is important to be able to make sure the correct users see the correct info (i.e permissions /sharing) and also receive the right notifcations (eg.. bombarded by system notifications unless the 'user' turns them off, if record housekeping is being done on ownership).

 

The notification email for record assignment could also be more informative (or option to customise :-) )

 

Also, at the moment there is not enough flexibility to control views to users to roll out from admin.

Addressing admin setttings/ configurations options would be a strong step forward to bring HubSpot, from the 'CRM' side of things close to other CRM specialists (eg Dynamics)

 

A few points there... but all revolve around permissions and ability to customise.

SatomiJoba
New Member

Our team needs this too!

CristianA
Occasional Contributor

I'm surprised that it is not a default functionality by now. Please implement this !