We are very confused because the majority of the back and forth communication between our support team and our customers is done through conversations, yet these details don't get connected to the tickets, and the tickets are what get connected to the contact! It makes zero sense!! You basically want us to have conversations with our customers through a channel that doesn't connect these details to the contacts records! Just make the details in the conversations connect to the contact record, and the tickets details connect to the contact record. It makes so much sense to have both of those show on the contact's records. This way you could look at the contact and see all of their conversation history, and ticket history. Win win!
Also, if we are allowed to setup a team signature and have that be used for conversations, then please let us have the ability to create a team signature for tickets! You clearly added this as a feature because you felt we needed it, but then decided you wouldn't let us do it in another section
How is this not a thing already? Feels like this should have been THE thing to do when Conversations was relaunched this year. You've had this idea for two years and no one from product even acknowledges it?!
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