We used to use Snapengage as our website chat provider, we switched to the new Hubspot messages feature when it became available which is a nice tool, but... we did have 10+ chats/day with Snapengage, now we've switched to Messages we've got 0/day!!!
Can we have - 1. The ability to choose the length of delay in which the proactive message pops up after page has loaded. 2. The choice to play a sound in the visitors browser with the message pop up. 3. The choice to capture an email address if the chatter is offline and/or not already a contact.
I also notice that Hubspot is still using Snapengage on their own product/sales pages (and capturing details like in a form when chatters are offline)?? is this because it has the functionality that converts visitors - to - leads? Please help, because at the moment it's looking like we'll have to switch back to Snapengage, and I don't want to admit defeat!