Dear product team,
This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.
According to article 15 of the GDPR, when requested by a contact, a HubSpot customer "shall provide a copy of the personal data undergoing processing" (see here for reference: https://gdpr-info.eu/art-15-gdpr/).
As of now, it's not possible to export this information easily, as HubSpot stores personal data in a variety of places:
In other words, the preparation of this export is time-consuming and requires a developer. This should be a native feature in HubSpot.
Ideally, this is not just a feature in the HubSpot app but something that can be offered as a customer-facing tool, too, as requested here:
Thanks in advance!
I’m Bhargava, the Senior Product Manager for HubSpot’s GDPR tool.
Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating different solutions to solve this problem.
My team and I would love the opportunity to speak with you to understand your needs better and also brainstorm the solutions we are thinking about. If you are open to a chat, please email me at firstname.lastname@example.org or DM me here.
Any news about this feature request will be relayed on this thread, so stay tuned!
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