GDPR right to information: Export of all personal data when requested by a contact
Dear product team,
This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.
According to article 15 of the GDPR, when requested by a contact, a HubSpot customer "shall provide a copy of the personal data undergoing processing" (see here for reference: https://gdpr-info.eu/art-15-gdpr/).
As of now, it's not possible to export this information easily, as HubSpot stores personal data in a variety of places:
Contact property values (can be exported, this is the easiest part)
I’m Bhargava, the Senior Product Manager for HubSpot’s GDPR tool.
Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating different solutions to solve this problem.
My team and I would love the opportunity to speak with you to understand your needs better and also brainstorm the solutions we are thinking about. If you are open to a chat, please email me at email@example.com or DM me here.
Any news about this feature request will be relayed on this thread, so stay tuned!
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