HubSpot Ideas

karstenkoehler

GDPR right to information: Export of all personal data when requested by a contact

Dear product team,

 

This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.

 

According to article 15 of the GDPR, when requested by a contact, a HubSpot customer "shall provide a copy of the personal data undergoing processing" (see here for reference: https://gdpr-info.eu/art-15-gdpr/).


As of now, it's not possible to export this information easily, as HubSpot stores personal data in a variety of places:

  • Contact property values (can be exported, this is the easiest part)
  • Historical contact property values (these would have to be exported one by one for each property, potentially hundreds of exports!)
  • Values and history of all associated objects (see above)
  • Activities and engagements like sales emails, notes, meetings etc (cannot be exported without third-party software or custom developed solution based on API)
  • Interaction with other tools that are not considered engagements (interactions with marketing emails, marketing forms, surveys etc)

In other words, the preparation of this export is time-consuming and requires a developer. This should be a native feature in HubSpot.

 

Ideally, this is not just a feature in the HubSpot app but something that can be offered as a customer-facing tool, too, as requested here:

give contacts a link so they can download their data

 

Thanks in advance!

8 Replies
jwassink
Member

You are right, Karsten. This is a must have! Thank you for pointing us all to this topic! Jörg

LMeert
Top Contributor | Platinum Partner

Indeed a shocker this is not already provided to the customers.
For small to medium companies that obviously need to comply to GDPR it can be a real challenge and a lot of money to spend to get all that data condensed in a readable format for the client who asks for it !

Please consider it as soon as possible on your product roadmap as it will be one more argument to push adoption to European countries.

danmoyle
Key Advisor | Diamond Partner

This would be very helpful and a powerful feature for international clients! 

NINEbrackets
Member

That's indeed a very pressing issue if you want to keep up with GDPR standards without the hustle of having your development department ready to do their magic everytime you have a request to provide information stored in your CRM.

JChlostaGS
Member

+1

Andrea_O
Member

+1 

AWittenauer
Member

+1

ABeckert
Member

+1