HubSpot Ideas

karstenkoehler

GDPR right to information: Export of all personal data when requested by a contact

Dear product team,

 

This request is about a feature that allows the download of all data stored about a contact easily – without the help of a developer.

 

According to article 15 of the GDPR, when requested by a contact, a HubSpot customer "shall provide a copy of the personal data undergoing processing" (see here for reference: https://gdpr-info.eu/art-15-gdpr/).


As of now, it's not possible to export this information easily, as HubSpot stores personal data in a variety of places:

  • Contact property values (can be exported, this is the easiest part)
  • Historical contact property values (these would have to be exported one by one for each property, potentially hundreds of exports!)
  • Values and history of all associated objects (see above)
  • Activities and engagements like sales emails, notes, meetings etc (cannot be exported without third-party software or custom developed solution based on API)
  • Interaction with other tools that are not considered engagements (interactions with marketing emails, marketing forms, surveys etc)

In other words, the preparation of this export is time-consuming and requires a developer. This should be a native feature in HubSpot.

 

Ideally, this is not just a feature in the HubSpot app but something that can be offered as a customer-facing tool, too, as requested here:

give contacts a link so they can download their data

 

Thanks in advance!

11 Replies
jwassink
Member

You are right, Karsten. This is a must have! Thank you for pointing us all to this topic! Jörg

LMeert
Top Contributor | Platinum Partner

Indeed a shocker this is not already provided to the customers.
For small to medium companies that obviously need to comply to GDPR it can be a real challenge and a lot of money to spend to get all that data condensed in a readable format for the client who asks for it !

Please consider it as soon as possible on your product roadmap as it will be one more argument to push adoption to European countries.

danmoyle
Recognized Expert | Elite Partner

This would be very helpful and a powerful feature for international clients! 

NINEbrackets
Member

That's indeed a very pressing issue if you want to keep up with GDPR standards without the hustle of having your development department ready to do their magic everytime you have a request to provide information stored in your CRM.

JChlostaGS
Member

+1

Andrea_O
Member

+1 

AWittenauer
Member

+1

ABeckert
Member

+1

isabellweiss
Contributor | Diamond Partner

+1 🙂 

samulii
Member

+1

Gade
HubSpot Product Team

Hi folks,

 

I’m Bhargava, the Senior Product Manager for HubSpot’s GDPR tool.

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating different solutions to solve this problem.

 

My team and I would love the opportunity to speak with you to understand your needs better and also brainstorm the solutions we are thinking about. If you are open to a chat, please email me at bgade@hubspot.com or DM me here.

 

Any news about this feature request will be relayed on this thread, so stay tuned!

 

Best,

Bhargava