GDPR deletion via API call

filippomorgan

Hi,

 

as I understood there is the possibility to apply Right To be Forgotten (RTBF) or "GDPR delete" through the GUI but not through API calls. The API serves only the normal account deletion.

 

Do you have a plan to enable that feature also through an API call?

 

Our use case is not about bulk action, but merely automation. When a user ask to be deleted from the website an automated API call will be made to all our 3rd parties to also delete and "forgot" the user from their systems. HubSpot included.

The main goal is provide automation and a smooth process for the users, getting rid of manual interaction from our side.
The requests will be made 1 by 1 when the user enter his personal page and will delete its account. Not bulk deletion will be made.
 
Thanks for your time.
F
12 Replies
MathildeLP
Member

Hi,

 

We also need to be able to apply a GPDR deletion via API to delete HubSpot accounts that have already been deleted in our 3rd parties.

We need to delete accounts beyond 3 years of retention. This deletion needs to be daily processed and can't be done manually due to the huge number of concerned accounts.

This is required to be GPDR compliant.

 

Thanks,

Mathilde

JamesTessella
Member

Hi,

 

We also need this functionality to remove personal information after a specified retention period.   Similarly to MathildeLP, we have a high volume of contacts that makes manual deletion too expensive.

 

Thanks,

 

Jamie

TristanC
Participant

Same here

transcend-dev
Member

This feature would help us a ton too! We have quite a few deletions we'd like to process in a GDPR compliant fashion, and an API would allow us to do so efficiently.

louischausse
Key Advisor | Platinum Partner

Following!

 

I need this for a customer

EtienneGiguere
Member

Hello,

 

Our org would also benefit from this implementation since we deal with a lot of sensible information in our subsription process.

Mareike_Gilow
Member

Would love to have something like this so that in the end the customer care colleagues only click on one button in our system all in all other 3party systems a gdpr conform deletion is made. This would save time and money and would make the process much easier for all of us.

mwx-Marcus
Member | Platinum Partner

one of our clients requested this too

denispeplin
Member

It's needed.
I'm really surprised it's not implemented yet.

denispeplin
Member

If you need it, please ask your coworkers who have access to Hubspot to upvote the idea. 

twatson
Participant

I agree - we need to have an automatic GDPR comlpiant deletion capability after a period of non-response to DOI conformation email. We also need a way to bulk delete unengaged contacts in a GDPR compliant fashion, rather than one-by-one. Its been what - 3 years with GDPR already? - and neither of these are yet possible while other platforms have implemented these capabilities - what's up with you, Hubspot??

ELELEU
Member

two years and nothing .... wwoouuuuaaahhhh 😓