we currently use a support@ourcompany.com email for our support. All mails get automatically forwarded to Hubspot and get in conversations there.
When a customer cust@acme.inc gets an email from some@one.com, and the customer forwards this email to support@ourcompany.com, Hubspot parses this email, thinks a employee (cust@acme.inc) forwarded a message and sets some@one.com as sender in conversations.
This behaviour is good if we get an email to an_employee@ourcompany.com which we would like to have in hubspot.
But its really bad if we just get an FWD email from a customer. Seems very unlogically. I think this is a bug.
We've used intercom before. Its possible to tell them our company emails and company email domain so that intercom treats incoming mails according to that.
Please change that parsing for incoming mails or leave an option to only parse FWD mails, which are not coming from company mail/domain.
