Hi there. What I want is simple. It is Blue Sky. It is also lazy and unfair to ask for.
I want, at the end of an email chain, to be able to forward to any record I want in Hubspot. Even if the contact's email was at the very beginning, and the rest of the thread is internal.
You know how it goes. A client writes. Everyone then talks about it internally, leaving off the client. That email needs to go, with the whole subsequent internal discussion, onto the Hubspot record for the client. The only way to achieve that is to press forward, copy the text removing any unnecessary automatic signatures blah blah, and then paste into "log an email" on the client's record.
I will do this because I work from home on a desktop computer, and because I document compulsively. My colleagues on their cell phones will not do it. Everything remains in email.
I have no way to know if they copy-pasted something (though I can assume they didn't). I don't see 75% of their conversations anyway.
In short, the only way those things will get into Hubspot is if they can somehow forward to that specific contact record in Hubspot after it's all done. The only hope.
Here is the note from Hubspot specifically stating that what I want can't be done.
"Please note: if you reply to an email, then forward the email thread to HubSpot, the email will not log to the contact's record. After a reply, the email header changes, and the forwarding address is unable to support the header in this format."
I get it. But we can dream, can't we?
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