Forward Emails from Conversations

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying. 

HubSpot updates
Forward Emails from ConversationsHubSpot製品開発チーム
changed to: In Planning
4 時間前

Hello everyone!

 

This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6

 

Look forward to working with this community.


Regards,

Vijay Vadlamani

87件のコメント
一般投稿者

We must have this feature to use the conversations inbox. We often get emails that need to be forwarded to different departments that are not on the Hubspot platform. 

Regular Contributor | Gold Partner
Regular Contributor | Gold Partner

We are also looking for this feature.

 

Specifically, the chat forwards a transcript to the chat-ee. If they reply to the transcript via email, it comes into the conversations inbox, but there was no way for me to easily forward her inquiry - as the person who handles her question is not a user in HubSpot.

 

A workaround I found was to reply to the email, but delete the chat-ee and input the email address of the person to whom it needs to go.

 

 

新メンバー

Having the ability to forward emails within HubSpot would be valuable for our customers.  This is a limitation within HubSpot and this enhancement would be great.

新規投稿者

It's great to be able to edit the "to" field and the "BCC" field when replying but if we could actually forward that would be fantastic! 

 

Thank you. 

常連投稿者

This Extension would be super helpful. And is highly needed!

 

We get a lot of emails in our inbox and want to sort them internally without going back to Gmail or copying the whole text.

Would make life so much easier.

 

Thanks!

新規投稿者

We need this too

HubSpot製品開発チーム
HubSpot製品開発チーム
ステータスに更新: In Planning

Hello everyone!

 

This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6

 

Look forward to working with this community.


Regards,

Vijay Vadlamani