We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
We must have this feature to use the conversations inbox. We often get emails that need to be forwarded to different departments that are not on the Hubspot platform.
We are also looking for this feature.
Specifically, the chat forwards a transcript to the chat-ee. If they reply to the transcript via email, it comes into the conversations inbox, but there was no way for me to easily forward her inquiry - as the person who handles her question is not a user in HubSpot.
A workaround I found was to reply to the email, but delete the chat-ee and input the email address of the person to whom it needs to go.
Having the ability to forward emails within HubSpot would be valuable for our customers. This is a limitation within HubSpot and this enhancement would be great.
It's great to be able to edit the "to" field and the "BCC" field when replying but if we could actually forward that would be fantastic!
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