Forward Emails from Conversations

smartinez

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying. 

HubSpot updates
Status updated to: Delivered
Sep 29, 2020

Hello everyone, 

 

This feature is now available to all customers using email in Conversations Inbox & CRM. More details about this feature here - https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox#forward-an-email-from-the-inbox

 

Thank you for your patience and feedback in the process. 

 

Regards,

Vijay Vadlamani

Status updated to: In Planning
Apr 20, 2020

Hello!

 

Thank you everyone who participated in the survey! We got 30+ responses and have reached out to some of you to conduct user testing for this new feature. Unfortunately we are not able to do this with all of you but rest assured we will consider the feedback you have given us in the survey. 

 

I'll keep you all updated on the progress we make. Thank you for your patience. 

 

Regards,

Vijay Vadlamani

Status updated to: In Planning
Apr 6, 2020

Hello everyone!

 

This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6

 

Look forward to working with this community.


Regards,

Vijay Vadlamani

102 Replies
Status updated to: Delivered
vvadlamani
HubSpot Product Team

Hello everyone, 

 

This feature is now available to all customers using email in Conversations Inbox & CRM. More details about this feature here - https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox#forward-an...

 

Thank you for your patience and feedback in the process. 

 

Regards,

Vijay Vadlamani

alguil
Participant

@vvadlamani would it be possible to add the possibility to hide previous conversations when forwarding the message ? 

 

Use case : we do not want the recipient to be able to access the previous conversation forwarded.

 

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