Forward Emails from Conversations

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying. 

HubSpot updates
changed to: In Planning
Apr 20, 2020

Hello!

 

Thank you everyone who participated in the survey! We got 30+ responses and have reached out to some of you to conduct user testing for this new feature. Unfortunately we are not able to do this with all of you but rest assured we will consider the feedback you have given us in the survey. 

 

I'll keep you all updated on the progress we make. Thank you for your patience. 

 

Regards,

Vijay Vadlamani

changed to: In Planning
Apr 6, 2020

Hello everyone!

 

This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6

 

Look forward to working with this community.


Regards,

Vijay Vadlamani

95 Commentaires
Contributeur régulier

We must have this feature to use the conversations inbox. We often get emails that need to be forwarded to different departments that are not on the Hubspot platform. 

Regular Contributor | Gold Partner
Regular Contributor | Gold Partner

We are also looking for this feature.

 

Specifically, the chat forwards a transcript to the chat-ee. If they reply to the transcript via email, it comes into the conversations inbox, but there was no way for me to easily forward her inquiry - as the person who handles her question is not a user in HubSpot.

 

A workaround I found was to reply to the email, but delete the chat-ee and input the email address of the person to whom it needs to go.

 

 

Nouveau membre

Having the ability to forward emails within HubSpot would be valuable for our customers.  This is a limitation within HubSpot and this enhancement would be great.

Contributeur occasionnel

It's great to be able to edit the "to" field and the "BCC" field when replying but if we could actually forward that would be fantastic! 

 

Thank you. 

Contributeur régulier

This Extension would be super helpful. And is highly needed!

 

We get a lot of emails in our inbox and want to sort them internally without going back to Gmail or copying the whole text.

Would make life so much easier.

 

Thanks!

Nouveau contributeur

We need this too

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : In Planning

Hello everyone!

 

This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6

 

Look forward to working with this community.


Regards,

Vijay Vadlamani

Contributeur régulier

Following thread. This will be extremely useful for our team. Hope to see it soon!

Nouveau contributeur

Agree - forwarding from the conversation inbox would be excellent 

Équipe de développement de HubSpot
Équipe de développement de HubSpot
Statut mis à jour : In Planning

Hello!

 

Thank you everyone who participated in the survey! We got 30+ responses and have reached out to some of you to conduct user testing for this new feature. Unfortunately we are not able to do this with all of you but rest assured we will consider the feedback you have given us in the survey. 

 

I'll keep you all updated on the progress we make. Thank you for your patience. 

 

Regards,

Vijay Vadlamani

Contributeur régulier

Wow, now the decision is kind of weird. HubSpot finds ways to surprise its clients.

Contributeur régulier

Can I get a beta of this?? I have been asking for this feature for awhile and we would love to be able to test it out. 

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

We also would use this feature daily. Perfect example: we get a lot of subscription notifications and receipts to our shared inbox that we need to routinely forward to our bookkeeper or our financial tools emails (like HubDoc or Bill.com). As of now we have to copy and paste them out of Service Hub OR login directly to the email which is not something we want multiple team members to have to get in the habit of doing and it then won't show how it was handled/forwarded in HubSpot.

Contributeur régulier

The life of our Service reps will be so much easier with the forwarding tool, but it must be available in tickets as well, not just in the inbox!

Nouveau contributeur

Really need this feature too. We have support requests that come in and need to be passed on to an external development team that aren't users of HubSpot.