HubSpot Ideas

smartinez

Forward Emails from Conversations

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying. 

102 Replies
vvadlamani
HubSpot Product Team

Hello everyone, 

 

This feature is now available to all customers using email in Conversations Inbox & CRM. More details about this feature here - https://knowledge.hubspot.com/inbox/collaborate-with-your-team-in-the-conversations-inbox#forward-an...

 

Thank you for your patience and feedback in the process. 

 

Regards,

Vijay Vadlamani

alguil
Participant

@vvadlamani would it be possible to add the possibility to hide previous conversations when forwarding the message ? 

 

Use case : we do not want the recipient to be able to access the previous conversation forwarded.

 

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