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We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
We need the ablity to forward emails from with in HubSpot and the ablility to forward emails to individual deals from contact not associated with deals.
We also need this badly. Unbelievable that it is not included...? We have 10 stores with 3 departments on every store, and surely there will every day be emails in the conversation that went to the wrong inbox.
Wow, thought I was the only one facing this difficulty. it's been well over a year and no updates/comments on this. Hmm maybe I should consider other options given the lack of customer service here.
Here's how you can forward your email! at the bottom of the conversation email, there is an Expand Email Editor button (double-sided arrow icon). Change the To to address and you're done. Stumbled upon this option by chance.
GeraldOng. Wow, look at that! I even talked to Hubspot support about this and they said that this sadly wasn't possible. This is well hidden indeed, thanks for letting us know.
We need this as well. Clients often email the service email address when they really need to email a person. Forwarding would solve this issue within Hubspot without someone having to have access to the service email address in an email client.
Is there any update on the forward feature. We have been using the conversations tool but not being able to easily forward really complicates the process for us. We work through a rep/distributor channel and often need to forward a customer and their email to one of our outside reps.
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