Forward Emails from Conversations

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying. 

HubSpot updates
74 Replies
Occasional Contributor

We need this ability as well.


We can work around it sometimes by expanding the e-mail and changing the to address but this doesn't include the attachements.  You can search for attachments from within hubspot from the attachement button but it's far from idea.


Sometimes we need to forwarded an e-mail we recieve from one person to another person say when the first person is a customer of the second person who is our customer.

Occasional Contributor

Please hubspot add forwarding functionality to hubspot conversations.  Without forwarding Hubspot conversations is missing a fundamental conversation component.


If you understand that a 'conversation' often involves including other people that were not invovled with the inception of the conversation then you can appreciate why forwarding is needed in hubspot conversations, which is at its core an email client.   I like the way conversations links to tickets in the service hub but it feels incomplete without being able to forward messages.  

Regular Contributor

Insane to me that this still is not included, considering what we pay monthly. This needs added NOW.

New Contributor

Any news on this?

Occasional Contributor

An absolute must-have feature for us. We work as an agent for a sale and need to send enquiries to sellers and then onto buyers without having to include the contact details and email chain.

Occasional Contributor

I agree with all of the above. It's a pretty basic feature. Can someone from Hubspot please confirm that this is on the development roadmap?

New Contributor

Yes, just been sold the conversations function only to find out that it's the only email system on planet earth that doesn't allow you to forward an email. Instead I was told that I should add any one I would like to forward an email to - as Hubspot users - of course which would cost $1000's per month??!!! You cannot make it up!

New Contributor

Why is this not a thing? Is there some technical hurdle you can explain to us? 

Occasional Contributor

Absolutely need this.

New Member

We need the ablity to forward emails from with in HubSpot and the ablility to forward emails to individual deals from contact not associated with deals.