We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
We NEED this feature in order to use the conversations inbox. We often get emails that need to be forwarded to different departments that are not on the Hubspot platform.
I need that too!!!
I would like to be able to forward a thread from the Conversation inbox. I can CC someone external to my Hubspot team but the reply does not include the content of the original email inline and cutting and pasting is losing all the formatting.
An alternative would be to be able to set up the inbox reply as including the original message in the body of the reply.
This is really important, as I always have to go to the gmail account to send an email to other person from HubSpot. Kind of annoying.
Same here, i can't believe that this feature isnt availible in the conversation inbox. A simple forward of an email is mendatory for our Customer Success team.
For example, some customers require me to forward the email to their relatives. I can't. I have to go to Gmail, therefore your promise of "Everything in one place" is not true.
We need this too! Forward from the conversations tab as well as forward to a contact inside a Ticket. I can Cc or Bcc others, but the original To recipient cannot be changed.
Absolutely a must to be able to forward an email or edit the "to recipient". Please let us know when it will become available. Thank you.
Absolute must have.
Seriously... forwarding emails... how could this NOT have been included from the get-go? Please include this feature ASAP. Thanks!
its a must toghether with ability to save drafts etc.
PLEASE!! WHYY are we not able to forward emails !?!?! We really need to be able to forward email threads to non-hubspot-users (external email addresses). For example, we need to forward a conversation to a Transaction aquiring financial institution, as a proof of business transaction between us and a client. Forwarding is not possible and we can in no way proof that the payment made by the client is VALID because Hubspot LOCKS IT IN !! This makes it possible for a client to reject a payment for services that we already provided due to no proof !!
PLEASE FIX ASAP!!!
We need this feature within Service Hub as well
This is something we need to have as well, the ability to forward the email to other person in the company is key!
Being able to forward emails outside of Hubspot and retain the email header info is a must-have!
We need this, too. It's enough to cause us to not be able to use the conversations inbox feature right now. Bummer.
This is a must have in any email inbox, please develop it. We also need it in the #ticket section.
This is something that is in very high demand by my team and will definetly add to the success we have using hubspot.
Agree, this definitely needs to be added ASAP; we need to forward emails with attachments to production and currently cannot do so!
In fact, it needs to be an option within the contact area not just the Conversations inbox.
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