Forward Emails from Conversations

We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying. 

HubSpot updates
79 Replies
nikkiv
Regular Contributor

We NEED this feature in order to use the conversations inbox. We often get emails that need to be forwarded to different departments that are not on the Hubspot platform. 

IvanBond
Regular Contributor

 I need that too!!!

IELLO
New Member

I would like to be able to forward a thread from the Conversation inbox. I can CC someone external to my Hubspot team but the reply does not include the content of the original email inline and cutting and pasting is losing all the formatting.

An alternative would be to be able to set up the inbox reply as including the original message in the body of the reply.

fmejiap
Regular Contributor

This is really important, as I always have to go to the gmail account to send an email to other person from HubSpot. Kind of annoying.

Sebastiaan8989
Occasional Contributor

Same here, i can't believe that this feature isnt availible in the conversation inbox. A simple forward of an email is mendatory for our Customer Success team.

fmejiap
Regular Contributor

For example, some customers require me to forward the email to their relatives. I can't. I have to go to Gmail, therefore your promise of "Everything in one place" is not true.

sd_elm
Regular Contributor

 We need this too! Forward from the conversations tab as well as forward to a contact inside a Ticket. I can Cc or Bcc others, but the original To recipient cannot be changed. 

HelenaDV
New Contributor

 Absolutely a must to be able to forward an email or edit the "to recipient". Please let us know when it will become available. Thank you.

Mark1
Regular Contributor

Absolute must have.

hartdesign
Occasional Contributor

Seriously... forwarding emails... how could this NOT have been included from the get-go? Please include this feature ASAP. Thanks! 

Skogluft
Occasional Contributor

its a must toghether with ability to save drafts etc.

EddaTh
Occasional Contributor

PLEASE!! WHYY are we not able to forward emails !?!?! 

We really need to be able to forward email threads to non-hubspot-users (external email addresses). For example, we need to forward a conversation to a Transaction aquiring financial institution, as a proof of business transaction between us and a client. Forwarding is not possible and we can in no way proof that the payment made by the client is VALID because Hubspot LOCKS IT IN !! This makes it possible for a client to reject a payment for services that we already provided due to no proof !! 

 

PLEASE FIX ASAP!!! 

jdkitche
New Contributor

We need this feature within Service Hub as well

GailTo
New Contributor

This is something we need to have as well, the ability to forward the email to other person in the company is key! 

Sarah3
New Member

Being able to forward emails outside of Hubspot and retain the email header info is a must-have!

KeeganSmith87
Regular Contributor

We need this, too. It's enough to cause us to not be able to use the conversations inbox feature right now. Bummer.

vincenzo
Occasional Contributor

This is a must have in any email inbox, please develop it. We also need it in the #ticket section.

jhicks
Occasional Contributor

This is something that is in very high demand by my team and will definetly add to the success we have using hubspot.

carococo
New Contributor

Agree,  this definitely needs to be added ASAP; we need to forward emails with attachments to production and currently cannot do so!

carococo
New Contributor

In fact, it needs to be an option within the contact area not just the Conversations inbox.