La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
I agree with abiblu. The ticket showing blank content is frustrating. I prefer to work through the ticket view rather than conversations (unless a quick response). The process ends up creating additional clicks. I have to keep the conversation open in another window for the details.
This is really frustrating for us also. We just want the data from the form to appear somewhere within the ticket that is created. The ticket is blank and requires further research to do the work.
Absolutely true! Our clients need to see their original question when we reply to their ticket, absolutely a must in user support.
Pour ajouter un commentaire ici, vous devez être inscrit. Si vous êtes déjà inscrit, connectez-vous. Dans le cas contraire, inscrivez-vous puis connectez-vous.