Form Follow-Up Emails

[landers_210]

Why can't we send HTML emails as part of HubSpot's new form follow-up email tool? The plain text emails don't allow us to add CTAs, images, and other essential email elements.

Until this is resolved, we will have to workflows to send our HTML autoresponder emails.

[DFuchs]

Please update this as soon as possible. Simple change with good improvement for customers and you already said it will be fixed July last year!

[DDT8]

We would also love to hear something, anything, back from Hubspot team. 

We have critical need for this feature. All other CRM solutions offer this so its strange that Hubspot is not able to respond...unfortunately might need to look elsewhere if there is no plans or even workaround from Hubspot.

[ZLiebersbach]

We also have a desperate need for this. Plain text follow-ups are the worst thing ever, we can't even attach a file download to our follow-ups so we can't build a whitepaper download form!

[Allie_]

We also need these to be more customizeable and branded. When will we get an update on this? 

[tgoertz]

No updates on this for one year? Can you please roll out this feature 😇

[NHansen]

Any update to this? As I see, it is still not possible to customize the follow up emails? 

[Stratos]

Any updates on this? Is this in your roadmap?

[IMcDonald]

Hi there, I'm Ian the Forms Product Manager 👋 I'm happy to announce that this has now been delivered. You can send any email as a follow up email using Automation. Read all about using Automation with Forms here.