Following multiple conversations within the same ticket
When communicating with a customer within a service ticket, we often have a seperate communication line towards a supplier or other external party. For example: to order parts, discuss waranty, etc.
It would be covenient to have both conversations within the same ticket for a total overview of the status of the ticket, but without the supplier thread impacting the customer thread. For example: automatic changing pipeline status, workflow, etc.
Also a way to quickly filter the 'supplier' threads from the ticket contact
Add attachments, previously send by customer, directly to a new e-mail towards the supplier
