I would like more rich filter options in the conversation inbox. Currently, only very simplistic filtering options are available and you cannot save your filters.
I would like to use filters for analytics and to make sure that our processes are working. An example of a use case is creating a filter of any conversations that don't have tickets associated with them or one of conversations that have 0 replies.
Adding the same type of filter system that is available in the ticket view would be awesome.
Thank you for your patience here. We are looking to recruit customers for a private beta to help us get initial feedback on the new search, filter, and sort experience. If you are interested in participating, please sign up here - https://forms.gle/8bygLtZJVVrMgLDF7
Thank you for your feedback. I am the Product Manager on the Conversations Inbox team. This is a big focus area for us in 2021 and you will see improvements - both in terms of the user experience and additional functionality - start to rollout in the next couple of months.
I will keep this thread updated when we have this in beta and would love your feedback.
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