It would be great to have a filter that filters contacts by global bouncing, not only if they unsubscribe from marketing emails.
F.e: If a contact is not working anymore in an enterprise and its email is disabled, it would be of great help this kind of filter to keep the database updated.
Thank you austinkimhale - I'm finding that contacts that have NOTHING at all in the Hard Bounce Reason field are also part of the Global Bounces. It's been impossible for me to locate who they are so I can make them non-marketing contacts so I'm not paying for contacts that I'm never goign to be able to email to. This is so frustrating! Hubspot you have the technology to prevent us from emailing these globally bounced contacts, so please make it automatic to mark as non-markeitng as well as allowing us to pull a lsit of them so we coudl remove them from our databases completley if that's what we choose to do.
Came here hoping to find a solution and disappointed there isn't a way to filter global bounces. Hubspot, this is much needed feature that seems like it would be relatively easy to implement.
I also learned today that your support team can tell us the date someone globally bounced. That too would be a helpful product feature... Globally Bounced in 2020 is very meaningful information. The use case for this was a new contact submitted a form to subscribe to our newsletter. He globally bounced in 2020. Given the form submit was this week, I did a validation run on Neverbounce and that email showed Valid. When I reached out to support requesting an unbounce with a screenshot of the Neverbounce results, the agent said - no problem, this email bounced in 2020 and looks valid based on your screenshot. During our contact curation of new leads, would could be so much better at investigating global bounces if 1. we could pull a quick list of them and 2. if we new when they globally bounced. Please, you have the data...surface it
Really need some improvements on how Globally Bounced works. 1. If account has a dedicated IP then why is it affected by globally bounced (when there are so many false positives)
2. Why does a contact remain as a "marketing contact" when it is globally bounced by Hubspot?
3. How can we see a list of all globally bounced and more useful info than "Other"?
4. Why can we not "unbounce" these contacts within our portal?
I found a way to do this, but it's long and really annoying.
Here we go:
Go to Marketing > Email. In the middle left hand section of the page, there's a list that says Email tools. Select "email bounce tools", and then "Export unsubscribes and bounces". Check "Include global bounces and unsubscribes".
It'll e-mail you a report as soon as possible - we had about 4,000 contacts and it generated a list in about 15 minutes. Once that gets to you, download the .csv, and then go to Contacts > Lists. Hit "Import" on the top right corner, and then "Start an Import", "Import file from computer", "One file", "One object", "Contacts" (nothing else on this page), and then FINALLY upload the .csv.
When you get to the contact mapping page, set it so that every property except for "Recipient" isn't imported. And then make sure "Recipient" is mapped to Email. Hit the "Don't overwrite contacts" button, and then wait another few minutes.
You finally have your list. Segment and select the further contacts to your heart's desires and delete for good.
Annoyed that Hubspot just doesn't have a feature for this. Good luck to everyone trying to follow these steps!
Just asked the ChatSpot AI tool (before checking the Community), and this is what it said...
"To create a list of all your contacts that have bounced globally, you need to follow these general steps:
1. Go to your HubSpot account and navigate to your contact list. 2. Create a new list or edit an existing one. 3. Set up a filter based on the email delivery status, selecting 'Globally Bounced' 4. Save and apply the filter."
I wanna make a active list of bounced emails so i can delete them. when i make a enrollment from my database of contacts I still get people that pop up that are bounced but that shouldnt be happening. if globally bounced was a field this wouldnt happen.
Agreed on this, having a "Globally bounced" list will help so much because right now there's no way to know if a contact we're sending a marketing/sales email to will go to them.
I want to pull a list of specifically globally bounced contacts. I know I can pull a list of all bounced contacts, but the ones who can never be unbounded need to be deleted, and there is no easy way of doing that. We pay for every contact in the system, and if we can't market to them, it's just wasted money.
Why is it so hard to set a Contact property (current or new) to indicate this explicitly when immediately you go to the Contact record there is a big banner across the top of the page. if we could just get access to the property that sets that banner....
I'd like to add "Globally Bounced" as a filter criteria to mark contacts as Non-Marketing. It doesn't make sense to pay for globally bounced contacts in my contact tier...
