It would be great to have a filter that filters contacts by global bouncing, not only if they unsubscribe from marketing emails.
F.e: If a contact is not working anymore in an enterprise and its email is disabled, it would be of great help this kind of filter to keep the database updated.
It is great that HubSpot tells you that a contact has bounced globally across HubSpot users, however, there is no way to push this information into Salesforce.
I'd like "Bounced Globally" to be available as a HubSpot Contact Property, so I can create a Smart List and then sync this data to Salesforce in real-time so that our sales team can action on it.
Why is this not already baked in to the software? This needs upvoting?
Wow. I accidentally run into so many of our contacts that are bounced globally. Not being able to to sort/search these is a joke, especially when HS charges by the contact.
I found that some of our clients have global bounce tags on them. These are existing clients we communicate with regularly. It would be really helpful to be able to find them. 😕
Salesforce already has the capability to flag a contact's email address once it has bounced if the email is sent from within Salesforce. It would be great if there were a way to link this with Hubspot integration so it would sync automatically and update in Salesforce when a contact bounces from an email sent and tracked/logged with SalesPro without having to run a list. Please hurry! 🙂
We need this! We are paying for contacts that we can't market to, so we need a way to delete them without having to check it after every email we send out
If you scroll down to "global bounce" it says that it includes unknown user and mailbox full. Potentially if you filtered on that, you could find most of the global bounces?
I am going to pressure test this.
EDIT-tested it and it doesnt pull in globals. SIGH
Feels like this should be easy to implement and obviously useful. Creating static lists after every email and then manually removing is less than ideal....
I agree, we desperately need this tool as we have paying customers who are bouncing that we need to identify before they email in and say "I haven't been getting your emails" - which is part of the service they pay for. Please implement this global bounce list!!
I want to agree as well that we need the ability to filter static contact lists for "global bounce" contacts. The only way I can find them is opening each contact individually, which gets burdonsom.
This feature is a must have - it is quite limiting to only know someone is a global bounce because you have to chase down the contact uniquely then enter into their record. Major misuse of my time when there is already data on the back-end flagging these emails - we just need a filter option so we can properly manage our contacts. Keeping a globally bounce email in my contact repository is bad practice, yet I have no way to quickly identify all those that have globally bounced and clean up my database.
I did a bit of a deep dive on this and I believe I've found a workaround. For context, the use case I experienced was importing contacts from our SaaS application userbase. After initial import some percentage of these contacts were marked as "Contact has bounced globally" without having sent any emails i.e. we had no historical basis to filter on to identify which of these users should be added to our global suppression list and/or removed from the CRM.
I had hoped the "hs_email_is_ineligible" property, which is a hidden property on contact records, would be populated & available via the API but no such luck. I also looked at:
hs_email_bad_address
hs_email_bounce
hs_email_customer_quarantined_reason
hs_email_hard_bounce_reason
hs_email_hard_bounce_reason_enum
hs_email_is_ineligible
hs_email_optout
hs_email_quarantined
hs_email_quarantined_reason
hs_emailconfirmationstatus
hs_legal_basis
hs_sa_first_engagement_descr
The only field I was able to verify across 1,000+ globally bounced records as consistently being populated every single time when the contact record was marked as a global bounce (tested by navigating to the Contact record in the UI) was hs_email_hard_bounce_reason_enum. In every case this field was marked as "OTHER".
To filter these contacts in the list view, I combined the filters:
Email hard bounce reason is any of "Other"
Recent sales email open date is unknown
Last marketing email open date is unknown
Translation: Give me all the contact records where we have "other" listed as the email hard bounce reason BUT also where we have nothing in terms of the last date/time the contact opened an email from our team. This isn't a silver bullet since there will still be use cases where you'll have email history with a contact & then they transition into a "global bounce" state. For those, I've found adding the unsubscribe filter helps since it seems those get bucketed into "Other" as well.
