HubSpot Ideas

rtruncale

Filter contacts not sent marketing emails

Currently, in HubSpot lists, workflows, and filtered views, you can only view contacts sent an email and the various actions based on an email sent. But if we want to review contacts who should have received an automated email, but were never sent that email, there really is no easy way to do this. 

 

You can create a workflow if/then statement to show who was sent the email, and then if they were not, maybe update a custom field or create yet another list with the contacts not sent the email, but again, this should be easier to do especially if you need to do this more often than you'd like. 

 

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26 Replies
LeonardoDVinci
Contributor

any updates on this?

RYLeigh
Contributor

Much needed feature! We have a workflow that has a number of triggers that would lead to someone needing to be marked as a non-marketing contact. This is the only one we haven't been able to capture. If they're repeatedly not being sent our emails because of something only Hubspot can detect, we need to be able to easily filter those folks out of lists. Would be great if it was contact property similar to hard bounces and unsubscribes.

MPiontek
Member

Upvote, hard to believe this isn't an option.

MPiontek
Member

Any updates here? This would be very helpful. Hard to believe it's not an option.

VKubysheva
Member

Same for us: waiting for this feature to be implemented, as it's impossible to timely react to Not sents on a large scale. 
Please add this.

WAllroggen
Participant

Please implement this! I have searched and just couldn't believe this basic and classic filtering option is not available.