It would be great to be able to filter the contacts based on the fact that there is a recorded call attached to it. This way a manager could go in and filter that, listen to the recording and provide feedback to the reps.
I'm marking this request as delivered. You can now access a list of calls from the navbar under contacts. Thanks for the feedback everyone! For Enterprise customers, you can also enable Conversation Intelligence on these calls to get more value and coach your team. We will be shipping more improvements in the coming months so stay tuned.
I'm the product manager for AI products at HubSpot. We have a closed beta of the list of calls as part of a wider product update we are working on. For now, access to the closed beta is restricted to HubSpot calling customers, with Enterprise, in the US or Canada. I can update this issue as we are able to expand access.
If you are eligible and would like to be included please shoot me an email at ileaman@hubspot.com.
Agreed! It would make things much easier for managers of sales teams. I'm running into this challenge as well as I'm managing an inside sales team for one of our clients. Having to click into every contact to see if the conversation is recorded is a waste of time.
It would be great if there was a way to filter Contacts who have call recording records attached, or some way to better pull a list of call recordings in one place.
I couldn't agree more. This is a huge pain for me as it makes it a difficult process to provide feedback to my outbound team.
If Hubspot is serious about being a sales tool they need to make a feature like this / more simple feedback features. Its a simple query so I am not sure why this hasn't been built yet.
It would be good to be able pull a list of deals and/or contacts that have recorded calls on them within a specific date range. It would also be nice to be able to pull a list of the reorded calls made by a specific user within a date range. This would help us be more efficient with our time when trying to listen to calls for the purpose of coaching and training employees. As of now, we are wasting time sifting and hunting down the reorded calls.
Agreed - I can't use this how it's set up today as an SDR manager with Hubspot - we are looking at outside options now because HubSpot has not made this a priority. Call recordings need to be in one place, searchable -it's rediculous they haven't done it yet.
We need this please! Has anyone found an alternative? We tried Aircall but the subscription is quite expensive for small teams, it's fully integrated with Hubspot and offers reporting tools.
We are facing the same challenge too. In our previous CRM we had a filter by activity type within a specific date range and I can't see any way of accomplishing the same here. Please prioritize this, it will really help the sales teams.
Customer supports the idea of being able to create a list of recorded calls or consult all the calls made by reps so they can keep track of rep's progress and give better feedback in an easier way.
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