Filter contacts based on recorded calls

Vuk

It would be great to be able to filter the contacts based on the fact that there is a recorded call attached to it. This way a manager could go in and filter that, listen to the recording and provide feedback to the reps. 

HubSpot updates
Status updated to: Delivered
Mar 16, 2021

I'm marking this request as delivered. You can now access a list of calls from the navbar under contacts. Thanks for the feedback everyone! For Enterprise customers, you can also enable Conversation Intelligence on these calls to get more value and coach your team. We will be shipping more improvements in the coming months so stay tuned. 

Mar 16, 2021

@RMahadi our pleasure! 

Status updated to: In Beta
Dec 8, 2020

Hey Everyone, 

 

I'm the product manager for AI products at HubSpot. We have a closed beta of the list of calls as part of a wider product update we are working on. For now, access to the closed beta is restricted to HubSpot calling customers, with Enterprise, in the US or Canada. I can update this issue as we are able to expand access.

 

If you are eligible and would like to be included please shoot me an email at ileaman@hubspot.com.

35 Replies
NicKawaguchi
Member | Partner

Agreed! It would make things much easier for managers of sales teams. I'm running into this challenge as well as I'm managing an inside sales team for one of our clients. Having to click into every contact to see if the conversation is recorded is a waste of time.

justingray
Member

Agreed - even being able to filter contacts based on recently logged cals would be nice - but i think both would be ideal!

switchvideo
Member

It would be great if there was a way to filter Contacts who have call recording records attached, or some way to better pull a list of call recordings in one place.

BJK989
Member

I couldn't agree more. This is a huge pain for me as it makes it a difficult process to provide feedback to my outbound team.

 

If Hubspot is serious about being a sales tool they need to make a feature like this / more simple feedback features. Its a simple query so I am not sure why this hasn't been built yet.

ana2018
Member

 Yes!!

that would be great in order to have the proper folow up from the administrator to the other users.

 

SantiagoAvGeek
Member

Great value would be given if HubSpot had this!

MichelleT
Member

It would be good to be able pull a list of deals and/or contacts that have recorded calls on them within a specific date range.  It would also be nice to be able to pull a list of the reorded calls made by a specific user within a date range.  This would help us be more efficient with our time when trying to listen to calls for the purpose of coaching and training employees.  As of now, we are wasting time sifting and hunting down the reorded calls.  

sdexter
Member

Agreed - I can't use this how it's set up today as an SDR manager with Hubspot - we are looking at outside options now because HubSpot has not made this a priority. Call recordings need to be in one place, searchable -it's rediculous they haven't done it yet.

Nathan_Pierce
Member

Yes please!

jwright
Participant

Please!!! or allow me to find a list of all recorded calls. 

MartadR
Participant

We need this please! Has anyone found an alternative? We tried Aircall but the subscription is quite expensive for small teams, it's fully integrated with Hubspot and offers reporting tools. 

rutger
Member

Much needed!

kritik
Member

10000% needed!

AniReddy
Member

We are facing the same challenge too. In our previous CRM we had a filter by activity type within a specific date range and I can't see any way of accomplishing the same here. Please prioritize this, it will really help the sales teams.

JayGuidance
Participant

I agree.

Carlos0034
Member

Agree with this.  Can we please have this feature?

FrankOPSG
Member

Do it!! This would save so much time

laquinomartins
HubSpot Employee

(posting on behalf of a customer)

 

Customer supports the idea of being able to create a list of recorded calls or consult all the calls made by reps so they can keep track of rep's progress and give better feedback in an easier way.

Think1Corp
Member

Why is this not a thing yet? My coworker just asked for this and the issue seems to be going on for years. 

Yanel
Member

It is very necessary, to have a contact report with call recording, 2 years ago the proposal and not even its lights?