HubSpot Ideas


Filter by who is speaking the tracked term in calls (rep or contact)

Currently,we can track specific terms used in calls and filter calls by tracked terms in reports. 

However, it is not possible to filter by who is saying the tracked term on the call: the Hubspot user or the contact on the call.

Terms in transcript doesn't have much value if we cannot filter it by customer/representative.


We should be able to determine who is saying the tracked term and filter by this in reports on calls.