HubSpot Ideas

SteveJenns

Field Dependencies for Contact Properties

I would like to set up field dependencies for Contact Properties, to ensure that my Sales/Marketing team are updating contact details correctly.

 

For example, I would only want certain fields to be editable against a contact record if another field against the contact had a certain value.

 

Thanks!

Steve

HubSpot Updates
In Planning
July 12, 2022 06:50 AM

Hi folks,

I’m Shay Jones, the Product Manager on the CRM product team.

 

I'm happy to report that this Idea is now In Planning! Our team is actively researching and scoping out a solution for this feature.

 

The product development process is always filled with unexpected bumps and hurdles, so I can't give a timeline, but I am confident in saying we'll deliver this feature as soon as possible. If you are interested in giving feedback while we are in the research phase, please send me a message and we can set up some time to chat.

 

All updates will be relayed on this thread, so stay tuned!

 

Best,

Shay

Being Reviewed
December 14, 2021 09:45 AM

Hi folks,

I’m Shay Jones, the Product Manager on the CRM product team.

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating if this Idea is feasible and, if so, how our team will implement it. 

 

Any news about this feature request will be relayed on this thread, so stay tuned!

-Shay

Not Currently Planned
May 13, 2021 09:01 AM

Hi all, Jeff from the CRM product team. This is a great idea. We will consider it for the future, but we're not working on it actively today.

Please keep the use cases input coming, we're reading every comment on this thread.

jeff

April 28, 2021 03:39 PM

Hey HubSpot community, I'm Jeff from the CRM product team.

 

I realize implementing this wish has taken much longer than anticipated - much longer than we expected as well. We believe what we're focused on right now is higher priority. Rest assured this has not left our list, and Dylan and I continue to read every comment left on here. No timeline update on this functionality at this time, hope to be back someday soon with more details.

 

jeff

Being Reviewed
April 10, 2020 03:04 PM

Hello HubSpot Community, 

Thank you as always for your continued feedback, it helps us build a great product.

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. Dependent properties are cetainly something we see a ton of value in. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility among other priorities on our roadmap. At this time I don’t have any details around timing or delivery, but thanks to the comments and votes on this post we’re actively looking into what it would take to solve this problem. 

August 30, 2019 08:08 AM

Hey HubSpot Community! Dylan from the HubSpot Product Team here.


I found this post via @ChrisHiggins ' awesome post on an INBOUND wishlist

Transparently, this isn't something you'll be seeing this year at INBOUND. However, I really appreciate all of the input and suggestions on this post thus far. "Dependent properties" as we call them, are firmly on our radar. However, we've identified a few higher-priority improvements to be made to properties before we get around to building dependent properties. 

In the coming weeks, you'll start to see a beta version of properties that will ideally set the stage for us to include "Dependent Properties" in the future. Stay tuned, this is certainly on our minds as well.

 

- Dylan 

250 Replies
JEpstein1
Participant

I'd love this functionality on the deal level. The use case we have in mind is around deal source. Ideally, I would like to do two different fields for primary and secondary source. The primary source would be sometihing like partner, marketing, sales, etc. and the secondary would be a drill down based on the answer to the primary source. Ex. Primary source is partner, secondary source would be a list of partners to select from. This will greatly improve our ability to do direct revenue attribution.

LDavis1
Participant

Any updates on this????  This is such a game changer and is limiting my team

PRoss
Member | Partner

This is badly needed. Use cases are numerous. 

JU
Member

I second this! This is a very useful and highly requested feature!

PZonis1
Member

Honestly, this is something that prevents people from using HubSpot as a CRM tool and choose platforms like Salesforce. This should be done and quickly. 

 

PZonis1
Member

P.S. it shouldn't be exclusively for contact properties thought.  This is really needed for account (company) types. 

 

LCook
Member

Agreed, we desperately need this functionality to support the ability to timestamp as a lead prgresses through each stge of our deal pipeline. Currently, when the sales team create a new deal, they are being presented with a long list of date fields for every deal stage meaning the room for error is high if they choose the wrong one. If this list of date fields could be filtered to only show the relevant one according to the deal stage that has been selected, it would be a HUGE improvement.

Prakhar
Participant

A post from 2017, 567 upvotes and we are still thinking about this..?


Yes, the Salesforce CRM sync looks incomplete without this.

Example use case being :

If the status of a contact is selected as "Disqualified"

Then a user needs to select "Disqualification Reason"

Then only they can save the record.. 

If we do not select the reason then it doesn't sync to Salesforce.

 

Another Example :

"Industry" being : Retail

Then "Subindustry" should be types of retail industries only. Let's say "Pharma Retail" or "Grocery Retail" and not "Trucking"

Without the validations - users select any random ones also.

This is very much needed to keep the data sanitized in all systems.

NToronto
Member

Need this! So easy and seamless with Deal and Tickets, need for Contact and Company records as well!

EmmaClark
Member

Totally agree with @Prakhar, our use case is very similar to one of theirs. 

 

On our contact records we have implemented a deletion request field for the sales team to select if the contact needs to be removed from our CRM. They also need to complete a 'deletion reason' so we understand why it's being removed. 

 

To ensure that this second 'deletion reason' field is completed we'd like it to be conditional on the population of the first field  - and required before the record can be saved. So if the deletion request field is set to 'yes', the record can only be saved if they have populated the 'deletion reason' field.

 

This functionality would greatly increase the consistency of data input for our team.

 

 

GMarks
Participant

Not sure if it falls directly in line with this idea, but I'd like to be able to require that certain teams complete required fields when adding contacts that may not apply to all of my teams adding contacts. For example, when sales is adding contacts to a deal, we need to have the billing and shipping addresses completed. However, if my technical support team is adding a support contact, those fields don't need to be required as those contacts would not be creating orders or associated with deals.

LFannin
Member

This functionality would also be helpful in the ticketing side of things. For instance, having different resolution options based on the category of ticket.

RKistenfeger
Member

@jeffvincent - Are there fundamental issues and/or architecture limitations creating this funtionallity? Backlogging this for 5 years concerns me that there are other factors besides "time".

 

Thoughts? 

GregZ
Member

Yes please.  We NEED this - like yesterday.  When on-boarding new users, this comes up ALL THE TIME and it's difficult to explain why the CRM doesn't readily support this - especially to Executive leaders.

 

To be clear, this is needed for properties at large; not just on the Contact object.  Deals, Tickets, Companies, and even Custom Objects need this functionality.

JWebster_
Member

Keeeen! This would be super helpful to keep data clean and provide our sales reps with a better user experience. 

 

Cheers team! 

Suzanne33
Participant

This would be great! I'm able to do this in forms, but it would be great to have the same option for records. In forms, I have a field called "Company Country" and if they fill out "Australia", then another field comes up with a dropdown of all the Australian states that they can select from. Love that capability. 

06734
Member

Is needed! 

Antoine2
Participant

Hello,

Any updates since May ? Would really appreciate this feature.

thanks

PBrunschwig
Member

+1! 

Ineshuergo1
Member

Following!! This functionality is def a must for a CRM! How can it be Not currently planned??