Feedback Tool | Support Multiple Brands, Companies & Websites
We manage multiple companies within Hubspot and just signed up for Service Hub and were excited for the possibility of completely servicing our companies within a unified Hubspot system. However, we noticed big limitations when it comes to servicing multiple brands, companies, and websites through the Customer Feedback tool.
Currently, there is no option to customize the sending address or footer information for individual surveys. Customer Feedback Surveys will send from the default email set in Email Configuration Settings. Additionally, the information in the footer defaults to "This is a service from defaultwebsite.com. Delivered by Hubspot.", and the address below defaults to Hubspot's. There is also no option to remove the (non-required) link to managing list preferences, which reveals our various companies and their various lists to our customers.
These limitations in the Feedback Tool make it unusable for our company. We switched over from ZenDesk, which offers the ability to gain multibrand insights through their customer feedback. I know Service Hub is only a few months into development, but this is an urgent need for us and, I'm sure, many other companies looking to utilize the Service Hub,.
Our idea — enable the Feedback Tool to support mutiple brands, companies, and websites by allowing:
- The sending address to be customized on a survey-by-survey basis.
- The to footer to be modified, including the option to:
- modify or remove the text at the bottom of the survey indiciating the default web address.
- modify the footer address.
- remove the "email preferences" link.