HubSpot Ideas


Feedback Surveys should be Transactional Emails

Feedback surveys, especially post-service-ticket CES or CSAT surveys, should all be considered transactional emails (ie not be subject to unsubscription requirements) since they are directly in response to a customer's action.


If you choose not to make that default, then those of us who have purchased the transaction email add-on should have a way to set the emails as transactional ourselves. Currently the "create survey" builder in the service hub does not offer access to settings or subscription type. Also, it is not currently possible to create an email from the marketing email builder (where we could set the email as transactional) and then include the survey as a module or embed.

2 Comentarios
Miembro estimable | Partner nivel Elite

+1 more flexibility around feedback surveys and the option to incorporate in marketing emails instead of solely via the survey feedback tool would be helpful

HubSpot Employee

Hello @Jnix284 I'd like to hear the marketing use cases for feedback surveys. @JKenler-SG and @Jnix284 I'd love to set up some time to better understand how you are utilizing feedback surveys today. Feel free to setup some time to participate in our research. Schedule a meeting with me here.