There is a strong need to understand or find out why a customer gave us unhelpful feedback on an article, as it stands currently this helpful feature is completely unhelpful.
We need more information from the customer on how to improve the article.
It would be good to have a pop up there directly that says give more feedback as to why, like a text box or another idea is to give the ability to enable comments on support pages OR or just give us the ability to deactivate this feature.